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FastServers.Net Solution Engineer
Jeremy has been with Layered Technologies from the begining, growing the company from 0 to 13000+ servers in 3 Data Centers
 

Jeremy Suo-Anttila
CTO
Jeremy has been with Layered Technologies from the begining, growing the company from 0 to 13000+ servers in 3 Data Centers View Profile

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Dedicated Server and Co Location clients enjoy a single point of billing, support, and server management via pentagon.fastservers.net!

Download the C.A.R.E Whitepaper! (Learn how to get faster support responses)

What are DEFCON Management Services? - Learn about the DEFCON Management services and what they include!

Phone Verification - If you do not have access to the e-mail address on file you can call and do a phone verification to retrieve it.

Customer Support is always included with your server. Our Technical Support Team is dedicated to providing you answers to questions quickly and effectively, most times in less than 30 minutes.

Free Customer Support includes the following services

  • Network problems
  • Hardware failures
  • General Instructional Guidance on Control Panels
  • General Instructional Guidance System Administration
  • Server Reboots
  • Billing Issues
  • Kernel Upgrades (Red Hat Linux)
  • Server Patches/Updates (Windows 2000/2003)

Support Available Via:

Troubleshooting Help Available 24x7x365 via phone and ticket system

When you have a dedicated server with FastServers.Net you are provided full access to our trouble ticket system for following issues:

  • Application configuration
  • Application installation/upgrades
  • Web Server
  • Mail Server
  • FTP
  • Security management (patches)
  • User Management

Support Available Via:

Our Advanced Support option, billed at $50 per 30 minutes includes:

  • Advanced System Administration
  • Operating System Re-Installs
  • Security Audits and Scans
  • Recovery from Security Violations
  • Website Moves from other servers
  • Database Administration
  • Restore from Backups
  • Approved Software Installations
  • Advanced Software Troubleshooting

Support Available Via:

Advanced Support is defined as a specific task that requires admin/root login to your server and exceeds 15 minutes in time. All tasks that fall short of 15 minutes are ALWAYS FREE!